Case Processor (Office Automation) (12 Month Register)

About the position

The Appeals (AP) Division is a critical component of the Independent Office of Appeals, which is responsible for handling various administrative processes related to revenue laws. This position supports multiple offices and teams consisting of professional and technical employees, both remotely and onsite. The incumbent will retrieve a variety of reports and technical materials from automated systems, including forms, correspondence, supporting statements, and documents that contain legal, technical, or procedural language pertinent to the administration of revenue laws. In this role, the employee will research, analyze, and extract information from both internal and external sources, adhering to different sets of rules, regulations, and procedures. The incumbent will summarize data in connection with ad hoc report requests and submit responses for transmission to the requesting party. Additionally, the employee will analyze case information to determine the appropriate procedures for closing cases that involve multiple work streams. The position requires maintaining and updating various manual and automated tracking systems used in processing cases. The incumbent will secure, update, and review case information to build the administrative record, and will manually and electronically prepare folders, case files, acknowledgments, forms, closing documents, and transmittal instructions for use by technical team members. As an expert source of information on automated systems for examination, collection, and specialty source casework, the employee may also serve as the Information Resource Coordinator (IRC) for multiple offices. Furthermore, the incumbent will organize, maintain, and dispose of physical and electronic files and records, manuals, handbooks, and other related materials, serving as a subject matter expert on records management issues.

Responsibilities
?? Retrieve reports and technical materials from automated systems.
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?? Research, analyze, and extract information from internal and external sources.
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?? Summarize data for ad hoc report requests and submit responses.
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?? Analyze case information to determine procedures for closing cases.
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?? Maintain and update manual and automated tracking systems for case processing.
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?? Secure, update, and review case information to build the administrative record.
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?? Prepare folders, case files, acknowledgments, forms, and closing documents for technical team members.
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?? Serve as an expert source of information on automated systems for examination and collection.
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?? Organize, maintain, and dispose of physical and electronic files and records.
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?? Coordinate annual records inventories and ensure accurate transfers and disposal of Appeals Records.

Requirements
?? Must be a U.S. Citizen or National and provide proof of U.S. Citizenship.
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?? Must successfully complete a background investigation, including a FBI criminal history record check.
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?? Must have one (1) year of specialized experience at the GS-05 grade level in the Federal service.
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?? Experience using computer programs and procedures to provide effective administrative assistance.
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?? Experience with written and oral communications to effectively interact with employees and management.
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?? Experience with filing, photocopying, faxing, shredding, typing, scanning documents, and uploading customer information.

Nice-to-haves
?? Experience in a federal or government setting.
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?? Knowledge of records management policies and procedures.
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?? Familiarity with automated case processing systems.

Benefits
?? Comprehensive benefits package as a federal employee.
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?? Access to a range of benefits designed to support a rewarding federal career.

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